How do I return my order?
Returning your order is easy! Just follow these steps:

1. Email or call us.
2. Provide your order details.
3. Fill out the return form.
4. Wait for our response.
5. Our team will contact you.

What is the turnaround time for picking up the product?
Typically, it takes up to 72 hours to arrange the pickup of the returned product. However, pickups may occur sooner depending on the circumstances.

Can I request a replacement instead of a refund?
Yes, you can request a replacement as long as the returned product is in its original packaging. Please note that clothing items need to be opened to check for the correct size.

How will I be informed if my returned product is not eligible for return?
If your return does not meet the quality check criteria, our customer success team will contact you to explain the issue and return the product to your address.

How do I know if my product has a warranty?
If a warranty is mentioned in the product description, it will be shipped with warranty coverage. If there is no mention of a warranty, the product is not covered.

How can I claim warranty?
To claim a warranty, please contact the authorized service center using the details provided on the warranty card included with your item.

What is a Refund Voucher?
A Refund Voucher is a return mechanism that provides a credit equal to the value of the returned product. You can use this voucher at checkout to discount your next purchase. It can be applied to multiple purchases until the balance reaches Rs. 0.

How do I use my Refund Voucher?
If you receive a Refund Voucher, you’ll get a discount code via email. Enter this code in the discount code box during checkout and click “Apply Code” to deduct the amount from your total.

I bought an item on promotion or with a discount code. What will you refund me?
For items purchased on sale, if a refund is allowed, you will receive a refund for the amount you paid, not the original value. For example, if you bought a product for Rs. 500 (originally Rs. 1000), you will be refunded Rs. 500. If you used a Refund Voucher for your purchase, we will refund the total amount paid, including the voucher value.